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Tech-savvy guests, evolving customer demands, and technological innovations—such as the Internet of Things (IoT)—have placed hotels in a period of significant disruption and opportunities. Hotels today need to innovate to attract and retain as many customers as possible, or risk being displaced in the future. Therefore, customer centricity needs to be embedded in the DNA of the hotels of the future.
“For Millennium & Copthorne Hotels, genuine hospitality and leading with guest experience are guiding principles for everything we do. Every new technology we adopt and digital service we implement is aimed at providing greater personalization, reducing friction points and providing a unique experience for every guest,” Aung Kyaw Moe, Director of IT, Asia, Millennium Hotels and Resorts.
Before Millennium & Copthorne Hotels could roll out new digital services across its five properties in Singapore - M Hotel, Orchard Hotel, Studio M, Grand Copthorne Waterfront, and Copthorne King’s hotel—it needed to first establish a reliable, high performing Wi-Fi foundation across all its hotels.